Online Shopping Terms & Conditions

Welcome to jeliycat.shop. These terms and conditions explain the rules that apply when you browse our website, create an account, or purchase products from our online store. By accessing the website or submitting an order, you acknowledge that you have read and accepted these terms, together with the applicable privacy notice. If you disagree with any part of these conditions, please discontinue using the website and refrain from completing a purchase. We encourage all visitors to review the relevant policies before placing an order so they understand their rights, responsibilities, and the procedures that apply to their shopping experience.

Customers must meet the legal age requirements applicable to their location when placing orders. If you are not legally permitted to enter into a purchase agreement independently, you should obtain the involvement of a parent, guardian, or other legally authorized adult where required. When creating an account, you are responsible for providing accurate information and keeping your login credentials confidential. Please do not share your password with unauthorized individuals or allow others to use your account without appropriate permission. If you discover an account that appears to have been created using your information without your consent, contact our support team promptly at [email protected] so that the situation can be reviewed.

Our website provides product descriptions, photographs, character names, measurements, and other information to help customers make informed purchasing decisions. Although we aim to present these details as accurately as possible, certain characteristics may vary between individual products or production batches. Soft toys may have small differences in shape, stitching, fabric texture, facial expression, or other handmade details. Such variations can be a natural feature of the product and do not necessarily indicate that an item is defective or different from the advertised product.

Measurements shown on product pages should be treated as approximate guidelines rather than exact manufacturing specifications. Depending on the design, dimensions may refer to a toy’s seated or standing height. The way an item is positioned can affect its apparent size, and minor differences between individual pieces may occur. Packaging materials and presentation may also change between production batches. Unless a particular packaging feature is explicitly included as part of the product being purchased, variations in outer packaging or the absence of additional decorative gift wrapping do not automatically mean that the toy itself is faulty, provided the product arrives in the expected condition.

We make reasonable efforts to ensure that product information and displayed prices are correct. However, occasional technical issues, typographical mistakes, or pricing errors may occur. If a product is offered at a clearly incorrect price or contains a significant listing error, we reserve the right to review the affected order and, where permitted by applicable law, cancel it and refund any payment received. If this happens, we will take appropriate steps to communicate the outcome. Product availability can also change quickly, particularly when a character is in high demand. Adding an item to a shopping bag or leaving its product page open does not guarantee that it will remain available until checkout is completed.

An order should be considered accepted only after the appropriate order confirmation has been issued. If the checkout page displays a success message but you do not receive a confirmation email, please check your inbox and spam folder before attempting to submit another payment. You may also contact customer support to verify whether the transaction was completed. This precaution can help prevent duplicate orders or unnecessary payment attempts. We reserve the right to decline, limit, or cancel orders when there are reasonable grounds to suspect automated purchasing activity, unauthorized transactions, stock limitations, or other circumstances that prevent us from fulfilling the purchase appropriately.

For popular products, quantity restrictions may be introduced to help ensure that more customers have a reasonable opportunity to purchase available items. Orders or accounts created to bypass these limits, reserve excessive quantities, or obtain additional stock for unauthorized resale may be reviewed and cancelled where permitted by law. We may also take appropriate action when purchasing activity appears to misuse the website or interfere with the normal shopping experience of other customers.

Shipping arrangements, delivery estimates, available services, and information about dispatch are explained on our Delivery page. Customers should consult that page before placing an order, particularly when purchasing products for a specific event or occasion. Estimated arrival dates may be affected by order preparation, the destination, carrier operations, weather, and other circumstances outside our control. Although we aim to provide useful delivery guidance, an estimated delivery period should not be treated as a guaranteed arrival date unless the selected service expressly provides such a commitment under its stated conditions.

If you decide that a purchase is unsuitable, please review the Returns page to understand the conditions and procedures for returning eligible products. Eligible returns are generally subject to the stated thirty-day return period, calculated according to the rules described in the applicable policy. Items should ordinarily be unused and maintained in a condition suitable for resale, unless the published policy provides different requirements for damaged, defective, or incorrectly supplied products. Please follow the official return instructions and obtain any required authorization before sending an item back. Do not mail products to an unrelated workshop, studio, or other address that has not been designated for returns, as doing so may delay the handling of your request.

Our product photographs, illustrations, character names, written descriptions, and other original materials may be protected by intellectual property laws. These materials are provided to help customers explore and purchase products through the intended shopping experience. You may view the content for personal, non-commercial purposes, including deciding which items to purchase or selecting gifts for others. You must not reproduce, redistribute, or use our protected photographs, names, or other content to create misleading listings or operate another store without the necessary authorization. Nothing on this website should be interpreted as granting permission to use intellectual property beyond the rights allowed by law or expressly authorized by the relevant owner.

Any stories, descriptions, or imaginative details associated with our characters are intended for entertainment and product presentation. They should not be understood as guarantees about a child’s conduct, developmental outcomes, or personal experiences. Similarly, descriptions of collectible items do not guarantee that a product will increase in financial value, become rare, or provide a particular investment return in the future. Customers should make purchasing decisions based on their own preferences and the product information available rather than relying on speculative expectations.

If the website allows customers to submit reviews, comments, or other contributions, all submitted material should be honest, relevant, and lawful. Reviews should reflect genuine experiences with the products or services being discussed. Do not post false statements, threatening messages, abusive content, unlawful material, or information that exposes another person’s private details without permission. You must not attempt to damage the website, interfere with its operation, access restricted systems without authorization, or use automated methods in ways that disrupt the service. We reserve the right to review, restrict, or remove content that violates these terms or applicable legal requirements.

Links to external websites may be provided for convenience or additional information. These third-party services operate independently and may have their own privacy practices, terms, and conditions. We are not responsible for the policies or content of external websites simply because a link appears on our pages. Customers should review the relevant terms before using an external service or providing personal information to another organization.

If you have questions about these conditions, an order, or your account, please contact our customer support team by email at [email protected]. Written correspondence may be sent to Westworks Building, 195 Wood Lane, London W12 7FQ, United Kingdom. Telephone assistance may be available at +44 (0)3330 040900 where this contact option is listed. When contacting us about an existing purchase, please include your order reference and a clear explanation of your inquiry, while avoiding the transmission of sensitive payment information by email.

We may revise these terms from time to time to reflect changes to our services, operational procedures, or applicable legal requirements. Updated wording will be published on this website, and customers should review the current version before making a purchase. Unless otherwise required by law, the terms applicable to an order will be those in effect when the payment is submitted and the purchase is made. Continued use of the website after an update indicates acceptance of the revised terms where such acceptance is legally applicable. Our goal is to provide a clear, reliable, and respectful shopping environment for everyone who visits jeliycat.shop. By using the website responsibly and reviewing the relevant policies, customers can better understand how orders, returns, account security, and other aspects of the shopping process are managed.